Frequently asked questions
*About Owner.com.au *Cost of listing *How to list *Photographs *Editing details *Removed properties *Interest in your property listing *Emails *Privacy
Can you tell me about Owner.com.au?
OWNER.COM.AU is owned by Pacific Webs Pty Ltd. Pacific Webs was established in 1996. Through an internet boom, an internet bust and a pervasive internet Pacific Webs has held the constant view that, to thrive, an internet business must offer very real value to site users. Since 1998 Owner.com.au has been the most active strictly private sale real estate web site in Australia. We have the largest database of For Sale By Owner (FSBO) listings. We have listed over 40,000 FSBO properties valued at more than $13,000,000,000 ($13 billion). Currently listings with a combined sale price of over $8 million are added each day (About $60 million per week). Owner.com.au private sale listings therefore offer the opportunity for sellers and buyers of property to share in immense savings on real estate transaction costs.
We aim to offer buyers the largest choice of private sale listings and to offer sellers the best value in site listing services and customised promotional materials. In short to offer buyers more sellers, sellers more buyers and both lower costs.
PO Box 220
Engadine, NSW, 2233
Cost of listing
What are the total costs involved?
How to list
You can add a Standard Listing for FREE. This allows you to add one photograph of your property. You can upgrade your Standard Listing on Owner.com.au to a Premier Listing for $130. A Premier Listing allows you to upload an unlimited number of images of your property, describe your property in more detail and gain higher ranking in buyer searches. Inclusive with upgrading to a Premier Listing you will be sent one set of For Sale signs. This sign pair, 900mm x 600mm, are made of tough corrugated plastic, customised with your phone and Owner.com.au property number. They will be couriered to your address anywhere in Australia all inclusive with that same low price of a $130 Premier Listing upgrade! All listings remain on Owner.com.au until registered as sold (through the Listing Management Desktop) but you must renew your listing every three months for it to remain (it is free to renew).
How do I list my property on Owner.com.au (first listing)?
Listing your property on Owner.com.au is simple and free. To list your first property on Owner.com.au please select the Australian state of your property on the homepage of Owner.com.au and press the "Go" button. This will take you through simple forms to complete and your property will be listed immediately .
How do I add an additional property on Owner.com.au?
Once you have listed one property on Owner.com.au, your Listing Management Desktop section allows you to add additional properties to Owner.com.au. Please click on "Manage Your Listing" on the homepage of Owner.com.au.
How do I add photographs of my property on Owner.com.au?
Your Listing Management Desktop section allows you to upload digitised photographs of your property that you have stored on your computer (through the use of a scanner or digital camera). This section explains the process of adding photographs. Please click on "Manage Your Listing" on the homepage of Owner.com.au to take you through to this section.
How do I resize my photographs to add them to Owner.com.au?
Instructions to resize your digital image should be in your digital camera or scanner manual. Alternatively you can resize your images with free software that you may download from the Web. Links to websites where you may download software are listed below, resizing software for:
Windows operating systems
Linux operating systems:
Macintosh operating systems
If you are still having problems you are welcome to e-mail (admin@Owner.com.au) the photograph to us and we will resize and upload them for you. Support is free for those listings that have been upgraded to a Premier and $29 for those that are a free Standard Listing.
I want to change my contact details, how do I do this?
You may change any of your contact details and/or your property listing details through your Listing Management Desktop. Please click on "Manage Your Listing" on the homepage of Owner.com.au.
I am having trouble logging into my Listing Management Desktop, can you help?
Please ensure that you have the correct e-mail address and password. You entered these details when you listed your first property on Owner.com.au and you should have received a confirmation e-mail with these details when you listed. If you have forgotten your password please click on the link titled "Help, please e-mail me my password" (in your Listing Management Desktop login page) and your password will automatically be e-mailed to you. If you have entered an incorrect e-mail address you may change it within your Listing Management Desktop, once you have logged in (you may then use your correct e-mail address for all subsequent sessions). If you still have problems you may need to enable cookies on your browser.
My property no longer seems to be listed on Owner.com.au, what has happened?
We send out automatic renewal reminder e-mails one month, fourteen days and three days before your property is due to expire. If you have not received these e-mails and your property has expired it may be that you have entered an incorrect e-mail address on Owner.com.au or your e-mail address was not working when the e-mail was sent out (for example you may have exceeded the monthly limit allocated by your Internet Service provider). If this has happened it is most likely that you may still be able to renew the listing yourself. The process of renewing your listing is very simple and is free. Simply enter your Listing Management Desktop on Owner.com.au by clicking on "Manage Your Listing" on the homepage. You may access your Listing Management Desktop using your e-mail address and password that you entered when you listed your property on Owner.com.au (if you realise that you have an incorrect e-mail address then you may change it within your Listing Management Desktop, once you have logged in). The process of renewing your listing on Owner.com.au is explained within your Listing Management Desktop. Each renewal period is three months.
How do I list my property as sold or remove my property from Owner.com.au?
Listing your property as sold removes all contact details. You may list your property as sold or remove your property completely through your Listing Management Desktop. Please click on "Manage Your Listing" on the homepage of Owner.com.au.
Interest in your property listing
How do I find out how many people have viewed my property on Owner.com.au?
Your Listing Management Desktop section displays number of times your property has been viewed on Owner.com.au. Please click on "Manage Your Listing" on the homepage of Owner.com.au.
Receiving emails from Owner.com.au
I am not receiving emails from Owner.com.au can you help?
Emails are sent out automatically from Owner.com.au site for example when you list a property or if your property is due for renewal. Many email clients filter out automatically generated emails so please check your junk mail and/or spam filters. Another reason may be that you have entered an incorrect email address when you listed, if that is the case you will have to contact us to correct your email address.
Protecting your privacy is important to us at Owner.com.au.
We give you an unconditional guarantee that we will:
We do not track your activities on the site. While we do monitor the overall usage of our site, this does not identify individual users. This usage information allows us to determine the most popular areas of our site, and to further improve the site accordingly.
- never sell, trade, rent or give your personal details to anyone else without your consent;
- ensure that the only email you receive from us is related to the provision of our services.
At Owner.com.au, we aim to protect our customer's confidential information with the greatest encryption technology possible. That's why we have a 128-bit SSL (Secure Sockets Layer) certificate issued to us by internet data security providers DigiCert. When you are on a secure page, any information you transmit will be strongly encrypted to prevent hackers from intercepting your credit card information and using it wrongly. Your browser will display a lock icon on a secure page. Clicking on this will give you full details of the encryption that protects our communications. Only the website administrator can access your personal information, and access is only made should you require assistance to manage your account.
Credit card details:
It is the policy of Owner.com.au not to store any of our customer's credit card numbers. This means that even in the unlikely event of our security becoming breached, there is nothing to steal, and your credit card details remain safe. Once you have placed your order and your credit card has been verified as legitimate, the transaction occurs and your credit card details are disgarded by the system. If there is an error processing your card for any reason, (e.g. the card number you supplied is invalid) transaction will be revoked. Although we do not store your credit card details, all credit card transactions receive a unique identification number that proves the transaction's acceptance into the banking system. This identification number can be used to trace any transaction back to the credit card issuer (eg; the bank that issued the MasterCard, Bankcard, or VISA credit card).